Responsible Gaming
Gaming Should Be Entertainment
At Andy Candle Co, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only — never as a way to earn money or solve financial problems. If you find yourself gambling more than you can afford to lose, it's time to seek help.
Age Verification
You must be 18 years of age or older to participate in online gambling in Australia. If you are under the legal age in your jurisdiction, please do not gamble. Gambling operators have a legal responsibility to verify your age and identity before allowing access to gaming services.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem. Please consider seeking help:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling activities or lying about how much you gamble
- Gambling with money intended for essential expenses (rent, bills, groceries)
- Feeling anxious, irritable, or restless when not gambling
- Neglecting family, friends, work, or study due to gambling
- Borrowing money or going into debt to fund gambling
- Being unable to stick to self-imposed gambling limits
- Experiencing mood swings or depression related to gambling losses
- Constantly thinking about gambling or planning the next session
Self-Help Tools & Responsible Gaming Features
Most reputable online gaming operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe
- Loss Limits: Cap the amount you're prepared to lose during a gaming session
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've wagered
- Time-Out: Take a break from gambling for a set period without closing your account
- Self-Exclusion: Permanently or temporarily ban yourself from accessing gaming platforms
Use these tools proactively to ensure your gaming remains fun and within your control.
Support Organizations & Help Services
If you're struggling with gambling, confidential help is available. Here are trusted organizations in Australia and beyond:
Australia
- Gambling Help Online — Free, confidential counselling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7)
United Kingdom
- GamCare — Free support for problem gamblers
www.gamcare.org.uk - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council
www.responsiblegambling.org
United States
- National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Gambling Hotline: 0800 040 080
Get Help Today
If you or someone you know is struggling with problem gambling, please reach out to one of the support organizations listed above. There is no shame in asking for help — counsellors are trained, confidential, and ready to assist you in taking back control.
Your wellbeing is more important than any bet. Seek help now.